Jan 12, 2015

Youth Leadership Tours Four Seasons Hotel

On January 7, 2015, the members of the Youth Congress Leadership Program were given an informative tour of the Four Seasons Hotel at Westlake Village. Hotel employees Jim Cathcart, Director of Human Resources, Christine Albertson, Human Resources Manager, and Becky Ahern, Quality Insurance Manager, generously donated their time to explain in detail the Four Seasons secret behind its exceptional service and reputation as a world-class hotel.

First, the participants entered the Presidential Suite, an 1,800 square foot masterpiece located on the top floor of the hotel. A dining room, full kitchen, and spa are just some of the many features of this suite, listed at $9,000 a night. From this room, the Dole Company, owned by David Murdock, can be seen across the street. Murdock, a businessman and philanthropist, built not only the Dole complex, but also owns the Four Seasons Hotel as well as its adjacent building – The California Wellbeing Institute. A healthy lifestyle teaching center and various medical facilities make up this building.

 Second, students were taken into the Hampton Room, a private dining room located alongside an outdoor waterfall. The Four Seasons Sunday Brunch as well as weddings are popular events held in this room. Students were additionally shown the Fitness Center, equipped with a gym, heated indoor and outdoor pool, yoga room, pool table, ping pong table, and separate game rooms for both kids and teens.

Finally, the students were given a tour of the serenity pool, China garden, and Latte Lounge that houses the Italian Buffet held at the Four Seasons every Saturday night. The students ended the tour with a nice bowl of fresh popcorn and lemonade. It was evident that the employees pride themselves on their award-winning service and attention to detail; the most important thing is warm a smile, which is what the students received each time they met an employee.

Cathcart noted that being a Four Seasons employee is not easy because of the high standards employees are held to; however, the benefits are well worth the hard work as employees are given free nights at Four Seasons hotels of their choice, extravagant parties, and internal promotions. 

Story by Christopher Lee